Faq

General Info:

1. Where are you based?

  • Currently residing in Alberta, Calgary ! 

2. How long will it take to receive my order(s)?

  • Once you've sent in your order, I usually wait until I get a certain amount of orders in (like 5-10 orders) and then ship it 1-3 days after. For domestic orders, shipping itself will usually take 2-5 business days. US orders usually take around 1-3 weeks. Outside CAN/US, it would usually take 2-4 weeks depending where you're located. Please note that I do not ship during the holidays ! 

3. Which countries are you able to ship to?

  •  I'm able to ship domestically (CAN), USA and worldwide. The only con right now is that I can't have tracked shipping to the USA since Canada Post doesn't have it as an option (unless a client specifically asks me to send it as a parcel which will be more expensive).

4. How much is the shipping and how do you calculate it?

  • Depending on where you want it sent and how much it weighs (my orders usually don't exceed 100g) so I use Canada Posts postage rates and rate calculator for the rates on my site !! This won't change unless your order will exceed 100g, if that ever happens then I will dm you individually concering any changes in shipping !! If you have any concerns on the shipping itself, please do let me know !!

5. Can I order with tracked shipping? Why is tracked shipping so expensive? My order says arrived but I haven't gotten anything yet/My order hasn't arrived.

  • Starting out my business, I found that shipping was very tricky since big cartel doesn't really offer real time rates even if you're a premium user. Especially since I'm still starting out, I opted the safest and cheapest option for me which was Canada Post. That's also why I offered untracked stamp mail which is way cheaper than the tracked shipping option. Although there's no tracking, I've never really had mail lost when using just stamp mail ^^  

    As for orders not arriving/missing/misplaced, I am truly sorry. Unless it's a returned mail, I have no power over any mail once it has been dropped off at the post-office and is out of my hands ;;. Please contact your local post office and check-in with them and double check the address and name. I've had mail returned to me before for the same reason so always double check !

Art Info:

1. Are you available for freelance work or commissions?

  • I'm available for freelance projects depending on the timeline. Just send me an e-mail and we can discuss the project details and my rates. You may also find my portfolio here !

    As for commissions, I usually post availability on my social media (twitter, tumblr & IG). 

2. How old are you and how long have you've been drawing/learning how to draw?

  • I was born in 1998. I've been drawing since I was 12y.o, I think. Ever since I've been exposed to manga and anime in my childhood, I've always wanted to draw and practiced it as a hobby. Although I didn't really take drawing seriously until I was almost finishing high school and decided to take it as a career path. I studied multimedia arts during college and graduated during 2019 with an AB degree, majoring in graphic design and is now freelancing.